The Technology Seduction

Today’s post is a love story. It involves unrequited love. It involves seduction. It involves money. It involves legal technology. The technology seduction.

Before getting to the story, a little background information in the form of three facts. Fact 1: Legal technology continues to attract a lot of attention. Fact 2: Legal technology continues to attract large investments of money. Fact 3: There continues to be a lot of hype about legal technology. Unfortunately, this hype also distracts attention away from the reality of legal technology.

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Ed Sohn

Ed Sohn seeks to “advance change in the legal industry by delivering practical scale and quality through legal technology and managed services.” He and Pangea3, now a part of EY, has a longstanding “record of pioneering legal managed services and now, with the global reach and power of the EY platform, is uniquely positioned to lead our clients into the next legal working world.”

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Karl Chapman

Karl Chapman is a legal innovator and a thought leader in the legal technology space. He joined Riverview Law, a legal services business, as Chief Executive in the summer of 2011 following its creation by AdviserPlus a company he set up in 2001. Riverview Law was acquired by EY in August 2018 and he is now a Strategic Adviser to the company. EY Law aims to be the trusted advisor, the safe disruptor, to Corporate Legal Departments globally - “via a combination of people, processes, technology and data we help large organisations evolve their operating model.” Karl also serves as a Non-Executive Director of Kim Technologies. Kim is a leading no-code, configurable Automation-as-a-Service platform that helps organisations automate their workflows, processes, case management and documents.

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Maya Markovich

Maya Markovich is a “multidimensional product and innovation leader with roots in legal, change management, behavioral science and tech industries.” She has a passion for transforming the practice of law and, as head of product for Nextlaw Labs, is currently focused on building momentum for innovation within the ecosystem of Dentons, the largest law firm in the world, and across the industry.

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Six Lessons

Over the course of the past few years, I have been very lucky and honored to have been able to interview so many key leaders in the legal innovation field. They are all dedicated to improving the practice of law. After hearing and reading others’ reactions to the thoughts of those that I have interviewed, I thought that it made sense at this point to take stock of those conversations. This post is intended to be an exploration of some of the key themes of the interviews. I frame these themes as lessons. I strongly encourage and welcome others’ thoughts on these lessons.

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Steven O’Donnell

I recently interviewed Steven O’Donnell, Director of Product Marketing and Sales for Mitratech. Mitratech is a leader in the legal operations and workflow automation space. They describe themselves as a “proven global technology partner for corporate legal departments and risk & compliance professionals seeking to raise productivity, control expense, and mitigate risk by deepening organizational alignment, increasing visibility, and spurring collaboration across the enterprise.”

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Rob Saccone

Rob Saccone is an entrepreneur and recognized expert in technology, business and practice optimization within the legal industry, spending the last 20 years studying and serving legal markets worldwide.  He’s built and sold tech businesses, designed and launched new products and business models for law firms and legal tech vendors, and advises participants in the legal ecosystem from startups to global firms on business and technology strategy, new product and market development and data-driven innovation.

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Kunoor Chopra

Kunoor Chopra  been involved in the legal services outsourcing industry since 2004 when she founded LawScribe, one of the pioneer companies in the industry. Her vision has always been to create a platform for customers that provides them with the best, most effective and efficient options to obtain and manage legal services. This means transforming the way legal services are delivered through technology and by providing customers with the right resources for service delivery, domain experts, process efficiencies and complete visibility into the who, what, where and how of services being delivered.

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Dennis Kennedy

Dennis Kennedy is a professional speaker, author, adjunct law professor, podcaster, innovator, and authority on issues at the intersection of law, technology, and business. He is one of the best-known experts, authors, and commentators on legal technology and the application of technology to the practice of law. Dennis helps clients improve processes and systems to drive innovation, value, and efficiency into legal services, provide advice and education, and coach and mentor legal professionals.

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Jae Um

Jae Um is a strategy executive, insights analyst & business designer for fast-changing legal markets, with 10+ years of industry experience. She leverages a highly diverse skillset to generate powerful actionable insights. Jae recently joined the law firm of Baker McKenzie as Director of Pricing Strategy. She is also a contributing author to Legal Evolution, American Lawyer, and other publications covering the legal industry. Jae also founded and is the executive director of Six Parsecs. Prior to her current roles, she served in a progression of high-impact roles in client service innovation & strategic growth at Seyfarth Shaw.

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