Jim Chiang

Jim Chiang works “at the intersection of data, intelligence, and applications.”

Jim has hands-on technical experience in AI technology and has led efforts to turn artificial intelligence and machine learning into game-changing products.

Jim also has extensive data science and machine learning experience with big data assets (over 5 Billion monthly online views, processing over 100+ billion events per day, multi-petabyte data scale) to extract for online behavioral patterns and advanced analytics. Recommendation engines, behavioral analytics and targeting, real-time decision systems.

Would you please tell me a little about your background and your interest in legal tech?

My background is in Artificial Intelligence. My interest in legal tech started when I was looking at the application of AI on Text/NLP and found that the legal contract space is a perfect application for modern AI technology. I ended up heading up AI Engineering for both Icertis and Apttus/Conga to introduce Legal AI into the marketplace.

What is Docgility?

Docgility was founded to make Legal AI accessible to as many end customers as possible (from individual attorneys, small legal teams, corporate legal organizations). Our promise is that a new customer should be able to register and get value from MLE within 1 hour! (Immediate time to value).

How do you overcome the resistance to using tech by some lawyers?

Over the years, many legal tech providers have oversold their products and under delivered in value. In addition, it often required long implementation cycles to implement solutions.

In contrast, MLE is available as a flexible online subscription, so users can subscribe and cancel as they please. There is no lock-in. In addition, our algorithms allow new users to get to immediate time-to-value without implementation costs, configuration, etc. For larger enterprises and law firms, MLE also offers enterprise instances that are closely integrated into the client’s backend systems.

What do you think remains the biggest myth about legal tech?

Biggest Myth - Attorneys are technology-phobic ... I think this oversimplifies the adoption issues for legal tech. The billable hour and risk-averse culture contribute to limiting legal tech adoption. However, as vendors, we need to articulate a more precise and smoother path to value with less friction in the sales and delivery process. Most attorneys are pragmatic - they would not use technology for technology's sake. It's more important for the technology to immediately solve problems and add value.

To someone with an interest in legal tech, would that be your advice?

There are developing cross-functional roles at law firms and companies - like legal operations and digital transformation teams - that would be an excellent role for someone new to legal tech. There's no substitute for practical hands-on knowledge on how legal tech is implemented and provides value to end customers. Keep in mind that we are still very much in the infancy of legal tech. Contracts were only starting to get digitized en masse 5-10 years ago. Legaltech will continue to accelerate as more firms require collaboration tools rather than traditional standalone desktop tools.